I want to roll over my tickets to Bear Shadow 2021. When will I receive my new ticket?
All ticket holders opting for Bear Shadow tickets will receive a revised ticket via email in early October. They will come from Universe.com. Day 1 HFW ticket holders for Friday, November 13th show will receive ticket(s) to the Bear Shadow, Saturday, April 24th show. Day 2 HFW ticket holders for Saturday, November 14th show will receive ticket(s) to the Bear Shadow, Sunday, April 25th show.
I want a refund for my ticket(s). When will I receive this refund?
Refunds requests can be made by emailing firstname.lastname@example.org starting September 16th beginning at 10am EST. We will work diligently to process refunds as they are received. The deadline to requests refunds is September 30th at 5pm. If you do not request a refund, you will automatically receive tickets to Bear Shadow 2021.
What is the deadline for refunds?
September 30th at 5pm EST
I have reservations at one of the specialty dinners during Highlands Food & Wine. Are they still happening?
YES! There are still great culinary and wine events happening in Highlands through our award winning restaurants and wine experts. A complete list can be found here on our Specialty Dinner page and Wine and Spirits Seminar Page.
I have lodging reservations for November. Should I cancel?
If you must cancel your lodging reservations, you must do so directly with the vendor. Please consider keeping your trip to Highlands and supporting our wonderful hotels, inns, restaurants and shops!
Will there be more tickets or more events added to Bear Shadow 2021?
Once we determine how many HFW ticket holders are transferring their tickets to Bear Shadow 2021, we will be able to determine how many tickets we can release to go on sale. In addition, we hope to add a Friday show. Those subscribed to the Highlands Food & Wine newsletter will be the first to know about additional tickets and events in 2021! If you have not been receiving emails from Highlands Festivals, please go to www.highlandsfestivals.com and subscribe to our newsletter for up to date information or follow us on Facebook and Instagram.