Know Before You Go

Where can I find a my tickets?

You can access your tickets by visiting Universe.com and logging into your account.  You can then click on “My Tickets” to find your order.  We highly recommend printing a copy of your ticket(s) for presentation at the gate.

Is Highlands Food & Wine Festival 21 and up?

All Highlands Food & Wine events are 21+.  Valid ID is required at all events. If we cannot verify your age, you will not be allowed into the festival. Anyone under the age of 21 will be stopped at the gate, refused entry and passes will not be refunded. Please don’t bring infants, small children in child carriers, or strollers, as they will not be permitted entry.

Can I purchase a weekend pass?

Weekender Passes are sold out.

Will more tickets to the sold out events be available?

We will not release any more tickets. We have created a Highlands Food and Wine Ticket exchange on Facebook as a courtesy. Ticket holders who need to sell tickets/ trade tickets/ buy tickets can do so throughout the year by connecting with one another on this group. Please note that the festival does not verify or manage buyers/sellers on this page.

Can I receive a refund if I have bought a ticket and cannot attend the event?

Unfortunately, Highlands Food and Wine Festival has a no refund policy. You are more than welcome to attempt to sell the tickets to a friend or on the Highlands Food & Wine Ticket Exchange page. Make sure those you have sold your tickets to have the email confirmation receipt that the festival sent you. They will need this to pick up the tickets.

What do I need to know about my events?

Highlands Food & Wine events take place in different locations, indoors and out.  Please make sure you read the “Know Before You Go” for you event(s) below:

Grand Tasting 2019 Know Before You Go
Truckin’ 2019 Know Before You Go
Main Event 2019 Know Before You Go
Sunday Shindig 2019 Know Before You Go
Sip & Shop 2019 Know Before You Go

What are the Weekender Pass Holder Perks?

Weekend Pass Holders will receive their wristband at the first event they attend.  Each Weekender will receive a wristband that is worn all weekend – this cannot be transferred to others for the different events.  Lost or broken wristbands cannot be replaced, so please keep ’em on!  Perks include:

-This weekend ticket will get you VIP Access to 4 signature events including: Grand Tasting, Truckin’, Main Event and Southern Shindig

-HFW Swag Bag that can be picked up at the Grand Tasting

-15 minutes early admission access to all included events & separate fast lane at event entrances

-Access VIP Hangout areas at Truckin’ & Main Event with premium stage site lines and dedicated beer, wine and spirits bar.

PLEASE NOTE: The Weekender Pass does NOT include Sip & Shop access!

Is Highlands Food & Wine a Non-Profit?

Yes!  Highlands Food & Wine is a 501c3 corporation with a mission to promote the Town of Highlands, NC year around.

What is the festival doing to help the environment?

Highlands Food & Wine is committed to preserving the pristine beauty of our community and promoting good environmental practices.  We are proud to partner with Zero Hero (hyperlink) to recycle and compost waste created by our weekend celebration. In 2018, we diverted 8000lbs of recycling and compostable waste from of our landfills.

Attire

Mountain Chic, Resort Casual

Rules and Restrictions

No one under the age of 21 are permitted.

Please no pets (service animals are permitted).

No outside food or alcohol will be permitted in the events. Chairs are not permitted at events unless stated.

Complimentary hydration stations will be available with potable water, empty refillable water bottles are permitted.

Weather

All events are in tents or outdoors and will happen rain or shine. Please be prepared for forecasted weather. Should major weather arise, all ticket holders will be contacted via email and we will post on festival Facebook and Instagram.

Parking & Shuttles

There is limited parking in Highlands.  We highly encourage carpooling and walking to events.  Please park in public and designated parking areas only, being careful not to block businesses or traffic

There will be a complementary festival shuttle that will continuously loop from 11:30am – 4:00pm on FRIDAY ONLY (for the Truckin’ event) between the following locations:
STOP #1
Reserved Festival Parking – FRIDAY ONLY
Shuttle Pickup at Tent 
Highlands Community Building
869 N 4th Street (corner of Poplar & HWY 64)
Highlands, NC 28741
STOP #2
Shuttle Pick-up/Drop-off – No reserved parking – on your own/walker pickup only
Kelsey-Hutchinson Park
411 Pine Street (corner of Pine St and HWY 64)
Highlands, NC 28741
STOP #3 – 
Truckin’ Official Pick-up and Drop Off – CREW/VENDOR PARKING ONLY
Shuttle Pick-up/Drop-off – No reserved parking – on your own/walker pickup only
Old PNC Bank
225 Franklin Road
Highlands, NC 28741

TICKETS/WRISTBANDS

Where do I pick up my tickets/wristbands?

Wristbands will be distributed at the gates of each event.  You must have a printed ticket or barcode on your phone to present at the gate for wristband and entry.  *Please note that cell service in Highlands is spotty.  We recommend printing tickets in advance.

What do I need to get into the event?

You need your ticket bar code upon entry.  After receiving wristband, you must wear that wristband for the duration of the event.  Weekender VIP Pass Holders must wear Weekender wristbands for the duration of the festival.

What if I lose or cut off my wristband?

Wristbands must be worn at all times. Individuals not wearing a wristband will not be allowed entry, no exceptions. Do not lose your wristband—these are not replaceable. The plastic security lock on the wristband is a one-way lock. Do not play with this lock to tighten the band too much.

How do I put on my wristband?

Treat your wristband like cash—lost, stolen, tampered with, and/or confiscated wristbands will not be replaced!

Festival security will put on your wristband for you.

Re-entry

Your wristband allows you to come and go as you please to the events. You must have the specific event wristband on to enter/re-enter. Beverages may not leave the grounds.

What to Bring

  • Government Issued Photo ID
  • Wristband
  • Cash or Credit Card for Merchandise
  • Refillable water bottle

What Not to Bring

  • Pets
  • Outside food or drink
  • Chairs (low back chairs are allowed at the Truckin’ event only)
  • Illegal drugs
  • Children under the age of 21
  • Cigarettes—this is a non-smoking event
  • Firearms